At koi789, protecting the personal data of our members is a foundational commitment, not an afterthought. This Privacy Policy explains exactly what information we collect when you use the koi789 Platform, why we collect it, how it is stored and secured, and what rights you hold over your own data. We encourage you to read this document in full before registering an account or making any deposit at koi789.asia.
Six core principles guide every data decision we make. The full legal details follow below.
All data transmitted between your device and koi789 is protected by industry-standard 256-bit SSL encryption at all times.
koi789 never sells, rents, or trades your personal data to third-party marketers or data brokers under any circumstances.
We collect only the data that is strictly necessary for account management, payment processing, and regulatory compliance.
You retain the right to access, correct, export, and delete your personal data at any time by contacting our support team.
Every purpose for which we use your data is documented in this Policy. We do not use your data for undisclosed purposes.
Personal data is retained only as long as necessary for its stated purpose or as required by applicable law, then securely deleted.
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "koi789" | The online gaming platform operated at koi789.asia, including all associated subdomains, mobile interfaces, and related digital services. |
| "Platform" | The website, software, mobile interfaces, and digital infrastructure through which koi789 delivers gaming, sportsbook, and payment services to members. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including name, email address, phone number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| "Member" / "You" | Any individual who has successfully registered a koi789 Account and whose registration has been confirmed. |
| "Data Controller" | koi789, which determines the purposes and means of processing your Personal Data. |
| "Third Party" | Any natural or legal person other than you, koi789, or koi789's directly engaged service providers acting under binding data processing agreements. |
| "KYC" | Know Your Customer — the identity verification process under which koi789 collects and validates identity documents to comply with anti-money-laundering and player-protection obligations. |
| "Cookies" | Small text files placed on your device by the Platform that store session state, preferences, and analytics identifiers in accordance with Clause 7. |
koi789 collects Personal Data in the following categories. We apply a data-minimisation principle: if a piece of information is not necessary for a documented purpose, we do not request or retain it.
Full legal name, date of birth, nationality, and a copy of your government-issued identity document (Indonesian KTP or equivalent) collected during registration and KYC verification.
Email address, mobile telephone number, and residential address in Indonesia (or declared jurisdiction of residence) as provided during account registration or subsequent profile updates.
Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, and others), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, and transaction reference numbers.
Bet history, game session logs, wager amounts, win/loss records, bonus usage, and game preferences — used for account management, dispute resolution, and responsible gaming monitoring.
IP address, device type and operating system, browser type and version, session timestamps, referring URLs, and unique device identifiers collected automatically when you access the Platform.
Records of live chat conversations, email correspondence, and any other written or recorded communication between you and the koi789 customer support team, retained for quality assurance and dispute resolution.
koi789 collects Personal Data through three primary channels:
3.1 — Information You Provide Directly
The majority of Personal Data we hold is information you submit voluntarily when you:
3.2 — Information Collected Automatically
When you visit or interact with the koi789 Platform, certain Technical Data is collected automatically by our servers and analytics systems. This includes your IP address (which may be used to infer a general geographic region, such as Jakarta, Surabaya, or Bali, but is not used to determine your precise location without consent), session duration, pages visited, click-stream data, and device and browser identifiers. This data is collected using server logs and first-party cookies as described in Clause 7.
3.3 — Information From Third Parties
koi789 may receive limited Personal Data from trusted third-party service providers in specific circumstances:
koi789 uses your Personal Data for the following documented purposes only. We do not use Personal Data for any purpose that is incompatible with those stated here:
koi789 processes your Personal Data on one or more of the following legal grounds:
| Legal Basis | Application to koi789 Processing Activities |
|---|---|
| Contractual Necessity | Processing is necessary to perform the contract between you and koi789 (i.e., to operate your Account, process payments, and deliver games). |
| Legal Obligation | Processing is required to comply with anti-money-laundering regulations, age-verification requirements, and reporting obligations imposed by koi789's international licensing authority. |
| Legitimate Interests | Processing is necessary for koi789's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your fundamental privacy rights. |
| Consent | Processing for optional purposes — such as marketing communications and non-essential analytics cookies — is based on your freely given, specific, and informed consent, which you may withdraw at any time. |
koi789 does not sell, rent, or trade your Personal Data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
6.1 — Service Providers
koi789 engages carefully selected third-party service providers to support Platform operations. These include payment processing partners (facilitating IDR transactions via local Indonesian banks and e-wallets), KYC identity verification services, cloud infrastructure providers, and customer support platform vendors. Each service provider operates under a binding data processing agreement that prohibits them from using your data for any purpose beyond their contracted service and requires them to maintain security standards equivalent to those described in Clause 8.
6.2 — Game Studio Partners
To deliver live casino and RNG game content, the Platform integrates with licensed game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios receive Technical Data (session tokens and game-state information) necessary for game delivery. They do not receive your name, payment details, or KYC documents.
6.3 — Legal and Regulatory Disclosure
koi789 may disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or the terms of koi789's international gaming licence. In all such cases, we will disclose only the minimum information legally required and will notify you of any disclosure to the extent permitted by law.
6.4 — Business Transfers
In the event of a merger, acquisition, or sale of all or part of koi789's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it, with a minimum of 30 days' advance notice.
koi789 uses cookies and similar technologies to operate the Platform, maintain your session, and improve your experience. The categories of cookies we deploy are as follows:
You may manage your cookie preferences at any time through your browser settings. Please note that disabling functional or analytics cookies will not affect your ability to access games or process transactions, but may reduce the personalisation of your experience. Strictly necessary cookies cannot be disabled without disrupting core Platform functionality.
koi789 implements a layered security framework designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
koi789 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law or our international licensing obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | Anti-money-laundering regulatory requirement. |
| Financial Transaction Records | 5 years after account closure | Financial record-keeping and dispute resolution obligations. |
| Gaming Activity Logs | 3 years after account closure | Dispute resolution and responsible gaming monitoring. |
| Customer Support Records | 3 years after last interaction | Quality assurance, complaint history, and dispute evidence. |
| Technical / Log Data | 90 days | Security monitoring and fraud detection. Anonymised after 90 days. |
| Marketing Preferences | Until consent is withdrawn | Consent-based; deleted promptly upon opt-out request. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction. Where anonymisation is not technically feasible, data is destroyed in accordance with industry-standard secure-deletion procedures.
As a koi789 member whose Personal Data we process, you hold the following rights. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
You may request a copy of all Personal Data we hold about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete Personal Data held in your Account at any time.
You may request deletion of your Personal Data where it is no longer necessary for its original purpose, subject to legal retention requirements.
You may request that we restrict processing of your data while a rectification or objection request is being resolved.
You may request an export of the Personal Data you provided to us in a structured, machine-readable format.
You may object to processing based on legitimate interests, including profiling for fraud detection, where your particular situation warrants it.
Where a significant decision about your Account is made solely by automated means, you may request human review of that decision.
Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time with immediate effect.
koi789 operates as an internationally licensed platform. As a result, some of the personal data we collect may be stored or processed in countries outside Indonesia. These may include the jurisdiction in which koi789 holds its international gaming licence, as well as the countries in which our cloud infrastructure and game studio partners operate.
In all cases where Personal Data is transferred internationally, koi789 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include:
You may request further information about the specific safeguards applicable to any international transfer of your Personal Data by contacting [email protected].
The koi789 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, process, or retain Personal Data from anyone under the age of 21. Registration by individuals under 21 is a material breach of the koi789 Terms and Conditions and is actively prevented through our age-verification procedures.
If koi789 becomes aware that Personal Data has been collected from a person under the age of 21 — whether through a failed age-verification check, a report from a third party, or any other means — we will take the following immediate steps:
If you believe a person under the age of 21 has registered an Account on the koi789 Platform, please report this immediately to [email protected]. We take all such reports seriously and will act upon them without delay.
koi789 reserves the right to update or amend this Privacy Policy at any time. Amendments may be made in response to changes in applicable law, updates to our licensing obligations, the introduction of new Platform features, or improvements to our data governance practices.
When a material change is made to this Privacy Policy, koi789 will:
Your continued use of the koi789 Platform following the effective date of an amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any amendment, you must cease using the Platform and may request Account closure by contacting [email protected]. Non-material changes — such as typographical corrections, clarifications that do not alter the substantive meaning of a clause, or formatting updates — may be made without specific prior notice.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by koi789, please reach out to our Data Protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.
When submitting a data rights request, please include your Account username, a clear description of your request, and your preferred contact method for our response. This will allow our Data Protection team to locate your records and respond as efficiently as possible. Please note that for Account-sensitive requests (such as data export or Account deletion), we may need to verify your identity before acting on the request.
Now that you understand how koi789 protects your personal data, you can play with confidence. Create your account, deposit in IDR, and explore over 2,000 games across slots, live casino, sportsbook, Bola Tangkas, and Bandar Ceme. Adults 21+ only.